Privacy Policy
Your privacy matters. This policy explains how Smile Well Medical & Spa collects, uses, and protects your personal information.
Last updated: March 2026
1. Information We Collect
We may collect personal information when you book an appointment, submit a contact form, or interact with our Site. This may include your name, email address, phone number, date of birth, and health-related information relevant to your consultation or treatment.
2. How We Use Your Information
We use your personal information to: (a) schedule and manage appointments; (b) provide medical and aesthetic treatments; (c) communicate with you regarding your care; (d) send appointment reminders; (e) improve our services and Site experience; and (f) comply with legal and regulatory obligations. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Health Information
Health-related information collected during consultations or treatments is handled in accordance with the British Columbia Personal Information Protection Act (PIPA) and applicable health privacy regulations. This information is used solely for the purpose of providing your care and is stored securely with restricted access.
4. Cookies and Analytics
Our Site may use cookies and similar tracking technologies to analyze site traffic, understand visitor behavior, and improve user experience. You can control cookie settings through your browser preferences. We may use third-party analytics services such as Google Analytics, which collect anonymized data about Site usage.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. Health records are retained in accordance with British Columbia regulatory requirements.
7. Your Rights
Under applicable privacy laws, you have the right to: (a) access the personal information we hold about you; (b) request correction of inaccurate information; (c) request deletion of your information, subject to legal retention requirements; and (d) withdraw consent for certain uses of your information. To exercise these rights, contact us using the information below.
8. Third-Party Services
We may use third-party service providers for appointment booking, payment processing, and communications. These providers are contractually obligated to protect your personal information and use it only for the purposes we specify.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors without parental or guardian consent. Treatments for minors require parental or guardian consent and presence.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at smilewellaesthetics@gmail.com, call +1-778-939-8705, or visit us at #206 - 504 Young Dr, Coquitlam, BC V3K 0H9.